Return & Refund Policy

1. Return & Refund Overview

Eligible products may be returned within 60 days of the delivery date. Returned merchandise must meet the applicable condition requirements described in this policy. Once an eligible return has been received and reviewed, an approved refund will be processed within 12 days.

Nichewind does not charge a return fee or restocking fee for eligible returns. Nichewind covers the applicable return shipping cost for eligible returns according to the instructions provided by our support team.

2. 60-Day Return Window

Nichewind accepts eligible return requests made within 60 days from the date your order is delivered. The same 60-day return window applies to eligible orders delivered within the United States, Canada, and the United Kingdom.

We recommend contacting us as soon as possible if you decide that you need to return an item. Although the return window extends for 60 days, starting the process early can help ensure that there is sufficient time to complete the return procedure.

3. Return Eligibility

To qualify for a return, an item should be returned in a condition that allows it to be reasonably resold. We ask customers to take care when trying on or inspecting products and to preserve the original condition of the merchandise whenever possible.

Generally, eligible returned items should meet the following conditions:

• The return request is submitted within the 60-day return period.
• The item is unused and in its original condition.
• The product is free from stains, odors, makeup marks, washing damage, or other signs of use.
• Original tags, labels, and packaging are included when applicable.
• The item has not been intentionally altered, damaged, or modified.
• The product is the same item originally purchased from Nichewind.

Items that show substantial wear, damage, alteration, or other conditions that prevent them from being returned in an appropriate condition may not qualify for a refund.

4. Items That May Not Qualify for Return

Certain products or circumstances may prevent an item from qualifying for a return. This may include merchandise that has been used, washed, damaged after delivery, altered, or returned without the required information needed to identify the order.

Examples of conditions that may affect return eligibility include:

• Visible signs of regular wear or use.
• Products that have been washed or cleaned by the customer.
• Items with stains, strong odors, makeup, or other contamination.
• Items that have been altered, repaired, or modified after delivery.
• Products damaged through improper care or handling.
• Returns submitted after the 60-day return period.
• Items that cannot reasonably be identified as part of the original order.

If you are uncertain about whether an item qualifies, contact our support team before sending the product back. We can provide guidance based on the circumstances of your order.

5. How to Request a Return

To begin a return, contact Nichewind Customer Support at support@nichewind.com. Please include enough information for our team to identify your purchase and review the return request.

Please do not send a return to an address found elsewhere on the internet or on unrelated documents. Wait for the return instructions from Nichewind so that the returned package can be properly associated with your order.

6. Information Required for a Return Request

To help us process your request efficiently, please include the following information in your email whenever possible:

• Your full name.
• Order number.
• Email address used to place the order.
• Name or description of the item you wish to return.
• Reason for the return.
• Photos of the item when the return relates to damage, defects, or an incorrect product.

Providing clear information at the beginning of the process can help our customer support team review your request more efficiently and provide appropriate instructions.

7. Returns for Damaged or Defective Items

If your item arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible after delivery. We recommend taking clear photographs of the product and its packaging before making any changes to the item.

When contacting us about a damaged or defective product, please provide your order number, a description of the issue, and relevant photographs. Our team will review the information and determine the appropriate resolution for the specific situation.

Depending on the circumstances and the result of the review, Nichewind will provide the applicable return instructions and review the appropriate resolution for the order.

8. Incorrect or Missing Items

If you receive an item that does not match your order, or if an expected item appears to be missing from your shipment, contact Nichewind Customer Support as soon as possible.

Please provide your order number and a description of what you received. Photographs of the received products and packaging may also help our team verify the issue.

We will review the order information and available shipment details and provide instructions for the next step. The appropriate resolution will depend on the circumstances and review of the order.

9. Return Shipping

Customers should contact Nichewind before sending a product back. Return instructions may vary depending on the reason for the return and the specific order.

Nichewind covers the return shipping cost for eligible returns. Customers should wait for the return instructions provided by our support team before sending merchandise back.

Nichewind does not charge a separate return fee or restocking fee for eligible returns. The applicable return shipping arrangement will be communicated by our support team after the return request has been reviewed.

Please package the merchandise securely to reduce the possibility of damage during transportation. Customers should retain any shipping receipt or tracking information provided for the return until the return has been completed.

10. Return Inspection

Once a returned package arrives, the merchandise may be inspected to confirm that the returned item corresponds with the approved request and meets the applicable eligibility requirements.

The inspection may consider the product's condition, identifying information, tags, packaging, and whether the merchandise shows signs of use or damage inconsistent with an eligible return.

If the returned item meets the applicable requirements, the refund process will proceed. If there is an issue with the returned merchandise, our support team may contact you for additional information before the final resolution is determined.

11. Refund Processing

Once an eligible return has been received and approved, Nichewind will process the applicable refund within 12 days.

The 12-day refund processing period refers to Nichewind's processing of an approved refund. After the refund has been issued, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

12. Refund Method

Approved refunds are issued to the original payment method used for the purchase. This applies to eligible orders delivered in the United States, Canada, and the United Kingdom.

If the original payment method is no longer available or another payment issue prevents the normal refund process, please contact our support team. Additional information may be required to determine the appropriate available resolution.

13. No Return or Restocking Fees

Nichewind does not charge a return fee or restocking fee for eligible returns under this policy. Customers will not be charged a separate restocking fee simply because an eligible product is returned.

14. Exchanges

If you would like a different size, color, or style, please contact Nichewind Customer Support before returning your item. Availability can change quickly, particularly for popular sizes and seasonal products.

Nichewind does not guarantee direct exchanges. If a direct exchange is not available for your order, our support team can explain the applicable return process and available options.

15. Order Cancellation and Returns

If you want to cancel an order, contact Nichewind as soon as possible after placing it. Orders may enter processing quickly because our standard handling time is one business day.

If an order has already been processed or shipped, cancellation may no longer be possible. In that situation, customers may contact support to determine whether the order qualifies for a return under the 60-day return policy after delivery.

16. Refunds for Partial Returns

If an order contains multiple products and only some products are returned, the refund will generally apply only to the eligible merchandise that has been approved for return.

Customers should identify each product they intend to return when contacting support. This helps our team accurately associate the returned merchandise with the original order.

17. Return Packaging

Please package returned products securely so that they are protected during transit. Whenever possible, use suitable protective packaging to reduce the risk of damage while the return is being transported.

Include the information requested by Nichewind with the return according to the instructions provided by our support team. Avoid including unrelated merchandise in the same package unless specifically instructed.

18. Important Return Guidelines

To help ensure a smooth return experience, please keep the following points in mind:

• Submit your return request within 60 days of delivery.
• Contact Nichewind before shipping an item back.
• Keep returned products in their original condition whenever possible.
• Include the order number and requested information with your return communication.
• Follow the return shipping instructions provided by Nichewind.
• Keep shipping or tracking documentation when applicable.
• Allow time for the returned merchandise to arrive and be reviewed.
• Approved refunds are processed within 12 days.
• Refunds are issued to the original payment method.
• No return or restocking fee is charged for eligible returns.
• Nichewind covers the applicable return shipping cost for eligible returns.

19. Customer Support

If you have questions about whether an item qualifies for a return, need help starting a return, or want to check the status of an existing refund, our customer support team is available to assist you.

20. Final Policy Information

Nichewind is committed to providing a clear and customer-friendly return experience for customers in the United States, Canada, and the United Kingdom. Our standard return period is 60 days from delivery. Eligible returns are not subject to return or restocking fees, Nichewind covers the applicable return shipping cost for eligible returns, and approved refunds are processed within 12 days after the returned merchandise has been received and reviewed.

Approved refunds are issued to the original payment method used for the purchase. Exchange requests may be reviewed by our support team, but direct exchanges are not guaranteed and depend on the circumstances and available merchandise.

Nichewind does not publish a general return address on this page. Customers should contact support before sending any merchandise back and use only the return instructions provided by Nichewind for their specific order.

If you have any questions about a specific order or return situation, please contact our support team before sending merchandise back. This helps ensure that your return is properly documented and processed according to the applicable requirements.